Melody Living Wins 2025 Customer Experience Award—Celebrating Excellence in Senior Living

Tue Apr 29 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Melody Living Colorado Springs has been honored with the 2025 Activated Insights Customer Experience Award across all three neighborhoods--Assisted Living, Memory Care, and Independent Living! This prestigious recognition is a testament to our team’s unwavering commitment to providing exceptional service, comfort, and care for seniors over the age of 62.


What Is the Customer Experience Award?

The Customer Experience Award™ is presented by Activated Insights, the nation’s leading satisfaction measurement organization for senior care. Each year, thousands of phone-based interviews are conducted with residents, patients, and their families across the country. Respondents are asked to rate providers across 12–16 service categories, including:
- Communication
- Dignity and respect
- Safety
- Cleanliness
- Food quality
- Overall satisfaction

Only providers scoring in the top 15% in each category earn the coveted award. Those who maintain consistently high scores across multiple service areas receive Best-in-Class recognition—and Melody Living proudly earned that distinction. Learn more about the award and other recipients at Activated Insights.

Why This Matters to Families

This award isn’t just a trophy—it’s proof that when families choose Melody Living, they’re choosing a community that prioritizes satisfaction, safety, dignity, and true quality of life.

Whether you’re helping a loved one transition into assisted living, seeking a vibrant community lifestyle, or looking for compassionate memory care, you can feel confident that our team delivers on the promise of exceptional care.

Recognition by Neighborhood

​Let’s break down where Melody Living shined in each area:

Assisted Living & Memory Care Neighborhoods

Recognized for excellence in:
- Cleanliness
- Combined Average Rating
- Dignity and Respect
- Overall Satisfaction
- Personal Care
- Response to Problems

​These categories reflect our hands-on, person-centered care model. Our staff members go above and beyond to build relationships with residents and families, creating trust and comfort at every step.

Independent Living Neighborhood recognized for excellence in:
- Combined Average Rating
- Move-in Process
- Variety of Food/Menu Choices

From seamless transitions to gourmet dining experiences, our Independent Living community leads the way in promoting wellness, convenience, and joyful living.

What Residents and Families Are Saying

Through interviews, respondents consistently highlighted our respectful staff, inviting environment, responsive care, and delicious meals. We’re proud to hear how our mission to “Celebrate Life Every Day” is being felt by those who call Melody Living home.

Here’s what one family member shared:

“We couldn’t be happier with our decision. The staff is caring and attentive, and my mother feels seen and supported every day. This community really lives up to its promises.”

Looking Ahead with Gratitude

As we celebrate this achievement, we remain focused on the future. Awards like these inspire us to continue innovating, listening, and improving. We’re proud of our staff—and grateful to every resident and family who trusts us with their care.

Experience Award-Winning Senior Living

We invite you to see what makes Melody Living an award-winning community. Whether you're seeking Independent Living, Assisted Living, or Memory Care, you'll find compassionate staff, engaging lifestyles, and a beautiful environment tailored to your needs.

Visit our contact page or give us a call at (719) 960-4005 to schedule a private tour. Discover the community that Colorado Springs is buzzing about—and experience excellence in senior living.

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